Managing the expectations of Indian flyers | HT Brand Leadership Series

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Managing the expectations of Indian flyers

  • Sanjiv Kapoor
  • September 26, 2019

#HTBrandStudioLive | Sanjiv Kapoor, Chief Commercial Officer at Vistara, highlights what’s common between the US, Indian, and Chinese airline markets and also what’s different.

“Although customers in all three countries seek value for money, in India, the expectations are even more. Whether people are buying an ultra-low cost ticket or a full fare ticket, they expect top-notch services and all the frills and amenities,” he says.

Kapoor is in conversation with Roudra Bhattacharya of HT Brand Studio.

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