Customer experience Archives | Page 7 of 8 | HT Brand Leadership Series

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Customer experience

Lessons in customer service

Today, Vistara is one of the leading airlines in India. Solomon Wheeler, its Vice President-Head Marketing, tell us how the brand strives to build a....

The new-age marketer

When it comes to the field of marketing, there have been a number of interesting developments in the last 5 years. Vishal Chinchankar, Chief Digital....

How to understand your customer better

All of us are familiar with the phrase, ‘The customer is king’. But how can brands ensure that they stick to this philosophy? Ask Pallavi....

What customer-centric campaigns look like

Always wondered how brands involve consumers while planning campaign? Kedar Apte, Vice President- Marketing at Castrol India, gives you some fascinating insights. HT Brand Masters....

Three things about Artificial Intelligence that marketers should know

Artificial Intelligence is changing the world. But what are the key things that marketers should keep in mind about this rapidly evolving technology? Prasad Rai,....

How technology is fuelling the mutual fund industry

Today, there are more than 2 million monthly searches for mutual funds on the Internet, says Balaji Vaidyanathan, Deputy Head- Marketing, Franklin Templeton Investments. The....

The role of social media in customer journey

One of the most effective ways to keep consumers engaged is through the use of social media. Ajay Kaul, Chief Digital Officer of Mahindra Holidays....

Passion is the most important mantra for a successful life

When I was studying marketing, I came across Philip Kotler’s 4 Ps of brand building. As I progressed in my professional career, I tried to....

Why Artificial Intelligence matters for marketing

Artificial Intelligence (AI) is a buzzword in almost all industries today. But how exactly do marketers benefit from it? Is it true that AI can....

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